Effective Date: January 15, 2025
Because every Ilurra book is made-to-order with custom artwork and text, we begin production almost immediately after your order is placed. This policy ensures fairness while covering the real production costs we incur.
You may cancel your order for a full refund within 1 hour of purchase, as long as preview generation has not started.
To cancel, email support@ilurra.com with your order number and "Cancellation" in the subject line.
Our AI artwork generation begins within minutes of your order. Once it starts, we incur GPU and production costs.
Cancellations made after preview generation begins but before printing will receive a 50% refund.
Once your book enters the printing stage, it is non-refundable, as it is a unique, personalized product that cannot be resold.
Orders are non-refundable after shipping unless the book arrives damaged or with a production error. In such cases, we will replace the book at no cost.
Rush orders begin production immediately and are non-cancellable after payment.