Effective Date: January 1, 2025
Because every book we create is custom-made and uniquely personalized, all sales are final. We do not offer refunds once an order has been placed.
We want you to be happy with your purchase. If your order arrives with any of the following issues, we'll gladly send a replacement or offer store credit:
To request a replacement or store credit, please contact us at support@ilurra.com within 48 hours of receiving your order. Claims submitted after this window may not be approved.
*Keep in mind, if you email us outside of business hours, we will not respond until the next business day.
Be sure to include:
Important: We review each case individually to ensure a fair resolution.
If approved, we'll process your replacement or issue store credit as quickly as possible.
Please double-check all personalization details before submitting your order. We are not responsible for errors (including typos, incorrect names, or low-quality photo uploads) made by the customer during the ordering process.
If you have questions or concerns about your order, reach out anytime at:
📧 support@ilurra.com
*Keep in mind, if you email us outside of business hours, we will not respond until the next business day.